Frequently Asked Questions
Questions about ordering, printing, and your finished book.
Who prints my book?
Every order is printed and bound by Lulu Direct, our print-on-demand partner. Nothing is pre-printed or kept in a warehouse. Your book is made specifically for you after you place your order.
How long does it take to arrive?
Printing typically takes a few business days, and shipping time depends on the method you choose at checkout. See our Shipping page for full details, including timing for international and military addresses.
Can I return my book or request a refund?
All books are custom printed just for you and can't be returned. If yours arrives damaged, contact us within 30 days with a photo and we'll send a free replacement.
This covers books that arrive physically damaged, defective, or incorrectly bound. It doesn't cover changes of mind, or mistakes in your own design, like typos, cropped photos, or layout choices, since those print exactly as you approved them. Double-check your book in the Preview step before ordering.
What if my book never arrives?
Contact us and we'll look into it with Lulu. Orders that are confirmed lost in transit are eligible for a free reprint.
Can I change my order after I've placed it?
Once an order is submitted for printing it can't be edited or canceled, since printing starts quickly. Please review your book carefully in Preview before checking out.
What sizes and bindings are available?
You can choose from several trim sizes (Digest, 6x9, 8.5x11, A4, and Small Square) and three binding options: Softcover, Hardcover, and our premium Linen Wrap hardcover (available on every size except Small Square). You'll see live pricing for your exact spec while you design your book.
Still have a question?
Email us at support@recollections.app and we'll help you out.
(If this address is not yet active, please use the contact method available in the app.)